Returns and exchanges
Items marked on the product page with the “Returns & Exchanges” label are guaranteed to arrive by the estimated delivery date. Please note that this timeline may vary depending on logistical conditions, and we will update this page with the most current information as needed. It is recommended to always check this page for the latest updates. In case of an issue, you may submit a request for one of the following compensation options.
In the event of delays due to customs clearance, inspections, strikes, or other governmental actions, the updated estimated delivery date and the applicable refund eligibility date will be adjusted accordingly. The extension period will be determined based on the actual circumstances affecting the specific order.
Refund in case of damaged delivery:
You may request a refund if any of the ordered items arrive damaged.
Refund for packages lost in transit:
You may request a refund if the shipment status is marked as “lost in transit” in the tracking details. If the package arrives later, you may keep it without the need to return it.
Refund if not delivered within 45 days:
If the package has not been delivered within 45 days from the shipping date, you may request a refund. If the package arrives later, you may keep it without the need to return it.
Please note that this timeline may vary depending on delivery conditions, and we will update this page with the most current information as needed. It is recommended to always check this page for the latest updates.
